JURA Online Shop Terms and Conditions

[A] SCOPE AND PURPOSE OF THE GENERAL SHOP CONDITIONS
These General Terms and Conditions, together with the order form and the other elements referred to herein,
are intended to regulate the terms and conditions governing the provision of the Portuguese JURA Online Shop
Service ("Service" or "Shop") by Clever House - Sistemas Inteligentes, Lda, with registered office at Rua de
Contumil, 1118, 4200-149 Porto, under the single registration and legal person identification number 507 643
399, with share capital of €75,000.
The service consists of providing access to the online shop which, in addition to providing information on a
range of products and/or services, allows the user to electronically order the products advertised therein,
under the terms and conditions described herein.
Product orders must be placed by users aged 18 (eighteen) or over (individuals under this age must be
authorised by their representatives). The elements and information transmi_ed by the user will have full legal
effect, with the user recognising electronic purchases and not being able to claim lack of signature for breach
of the obligations assumed.
Clever House reserves the right to update and amend the Terms of Use without prior notice. It is advisable to
check the Terms of Use regularly for any updates or changes.

[B] PRODUCT INFORMATION AND CONTENT
Clever House will endeavour to ensure that the information presented does not contain typographical errors,
which will be promptly corrected whenever they occur. If you purchase a product that has different
characteristics to those presented online, you have the right to cancel the purchase contract under the
applicable legal terms (right of free cancellation - see point I).
Clever House will endeavour to send all the products ordered, but it is possible that, in certain cases and due
to causes that are difficult for Clever House to control, such as human errors or incidents in computer systems,
it will not be possible to make any of the products ordered by the user available. If a product is not available
ader placing an order, the user will be notified by email or telephone and then be offered the chance to cancel
the order with a refund, if payment was have already made.
All information on prices, products, specifications, promotional actions and services may be changed at any
time by Clever House.

[C] LIABILITY
1. All products and services commercialised in the Portuguese JURA Online Shop are in accordance with the
Portuguese law.
2. The Online Shop has adequate levels of security, however Clever House shall not be liable for any damages
suffered by the user and/or third parties as a result of delays, interruptions, errors and suspensions of
communications that originate from factors beyond its control, namely any deficiencies or failures caused by
the communications network or communications services provided by third parties, the computer system,
modems, connection sodware or any computer viruses or arising from the downloading ("download") through
the service of files infected or containing viruses or other properties that may affect the user's equipment. If
for any reason the access to the Portuguese JURA Online Shop website is not possible, Clever House shall not
be liable for any damages.
3. Data and information queries carried out within the scope of this service are presumed to have been carried
out by the user, and Clever House declines any responsibility arising from the abusive or fraudulent use of the
information obtained.
4. Clever House shall not be liable for any loss or damage caused by abusive use of the service that is not
directly a_ributable to it by way of wilful misconduct or serious fault.
5. Clever House shall not be liable for any loss or damage arising from the non-fulfilment or defective
fulfilment of the service when this is not directly or indirectly a_ributable to it by way of intent or serious fault,
and shall not be liable in particular for (i) errors, omissions or other inaccuracies relating to the information
made available through the service; (ii) damages caused by the fault of the user or third parties, including
infringements of intellectual property, (iii) non-compliance or defective fulfilment resulting from compliance
with judicial decisions or administrative authorities or (iv) non-compliance or defective fulfilment resulting
from the occurrence of situations of force majeure, that is, situations of an extraordinary or unforeseeable
nature, external to Clever House and which cannot be controlled by it, such as fires, power cuts, explosions,
wars, riots, civil insurrections, government decisions, strikes, earthquakes, floods or other natural cataclysms
or other situations not controllable by Clever House that prevent or jeopardise the fulfilment of the obligations
assumed.
6. Clever House does not guarantee that:
6.1. The service is provided uninterruptedly, totally secure, error-free or works infinitely;
6.2. The quality of any product, service, information or any other material purchased or obtained through the
service fulfils any extraordinary expectations of the user in relation to the same;
Further informs that:
6.3. Any material obtained in any way through the use of the service is used at the user's own risk, and the
user is solely responsible for any damage caused to their computer system and equipment or for any loss of
data resulting from this operation.
6.4. No advice or information, whether oral or wri_en, obtained by the user from or through the service shall
create any guarantee that is not expressed in these General Conditions.
7. User accepts that Clever House cannot in any way be held liable for any damages, including, but not limited
to damages for loss of profits, data, content, or any other losses (even if user has been previously advised of
the possibility of such damages), resulting from:
7.1. The use or inability to use the service;
7.2. The difficulty of obtaining any substitute goods/services;
7.3. Unauthorised access to or modification of personal databases;

[D] CONSUMER OBLIGATIONS
1. The user undertakes to:
1.1 Provide correct personal data and addresses;
1.2 Not use false identities;
1.3 Respect the order limits imposed;
2. If any of the data is incorrect, i.e. insufficient, and for this reason there is a delay or impossibility in
processing the order, or possible non-delivery, the responsibility lies with the user, and Clever House declines
any responsibility. In the event that the consumer violates any of these obligations, Clever House reserves the
right to eliminate future purchases, block access to the shop, cancel the supply of any other services made
available simultaneously by Clever House to the same user; and also not allow future access by the user to any
or all services made available by Clever House.
3. It is expressly forbidden to use the products and services purchased for commercial purposes, namely for
the purpose of reselling goods.

[E] PRIVACY AND PROTECTION OF PERSONAL DATA
1. Clever House guarantees the confidentiality of all data provided by users.
2. The personal data identified on the order form as having to be provided is indispensable to service providing
by Clever House. The omission or inaccuracy of the data provided by the user is their sole and entire
responsibility and may result in Clever House refusing to provide the service.
3. The user's personal data will be processed and stored by computer and is intended to be used by Clever
House within the scope of the contractual and/or commercial relationship with the user and, if authorised by
the user, to receive marketing communications from Clever House, such as news, campaigns and promotions.
4. Under the terms of the applicable legislation, the user is guaranteed, free of charge, the right to access,
rectify and update their personal data, directly or upon wri_en request, as well as the right to oppose the use
of the same for the purposes set out in the previous paragraph, and for this purpose should contact the entity
responsible for processing personal data: CleverHouse Sistemas Inteligentes Lda.
5. The Internet is an open network, so the user's personal data, other personal information and all the content
hosted on the service may circulate on the network without security conditions, they may be accessed and
used by unauthorised third parties, and Clever House cannot be held responsible for such access and/or use.
6. Privacy Policy.
The use of this website is subject to the Privacy Policy mentioned below, and the user must check the
respective terms with each new use.
6.1. Our policy.
Users have the right to protection of their personal data. Clever House respects users' right to information
about the collection and processing of their personal data. Clever House guarantees that personal data is
processed correctly and lawfully in Portugal, in accordance with good practice. This site has been designed so
that the collection and use of your personal data is minimal and does not exceed the original purpose for
which it was collected.
2. Processing of personal data.
Your personal data is collected and processed by Clever House only for purposes strictly linked to the use of
this website, its services and the purchase of products. However, your personal data may also be used for
other processing operations that fall within the limits of these uses:
2.1 Whenever you carry out a purchase process for products sold on this site, we collect your personal data
(e.g. your name, e-mail address, delivery address, telephone number) on the purchase form, solely for the
purposes of selling, sorting and transporting the products ordered;
2.2 If you authorise us to do so by ticking the relevant box on the same purchase form, we will also use this
data for marketing communications from Clever House;
2.3 Whenever you request service assistance, we collect your personal data (e.g. name, e-mail address and
telephone number) in order to provide you with the Online Shop's Customer Support services;
2.4 Whenever you save a delivery address, we collect your personal data in order to simplify the preparation of
your future orders.
3. Disclosure of personal data.
Your personal data may be disclosed to third parties providing specific services, such as external entities
contracted by Clever House. Any disclosure will be made without going beyond the purpose for which your
personal data was collected and subsequently processed. In addition, your personal data may be disclosed to
third parties in order to comply with applicable laws or to respond to judicial and governmental enquiries
4. Processing and security
1. Clever House guarantees the confidentiality of all data provided by users.
2. The personal data identified on the order form as having to be provided is indispensable for the provision of
the service by Clever House. The omission or inaccuracy of the data provided by the user is their sole and
entire responsibility and may result in Clever House refusing to provide the service.
3. The user's personal data will be processed and stored by computer and is intended to be used by Clever
House within the scope of the contractual and/or commercial relationship with the user and, if authorised by
the user, to receive marketing communications from Clever House, such as news, campaigns and promotions.
4. Under the terms of the applicable legislation, the user is guaranteed, free of charge, the right to access,
rectify and update their personal data, directly or upon wri_en request, as well as the right to oppose the use
of the same for the purposes set out in the previous paragraph, and for this purpose should contact the entity
responsible for processing personal data: CleverHouse Sistemas Inteligentes Lda.
5. The Internet is an open network, which is why the user's personal data, other personal information and all
the content hosted on the service may circulate on the network without security conditions, even taking the
risk of being accessed and used by unauthorised third parties, and Clever House cannot be held responsible for
such access and/or use.
6. Modifications to the Privacy Policy.
Clever House reserves the right to change all or parts of this Privacy Policy at any time, even if not required by
applicable laws and regulations. All changes and updates will come into effect ader their publication on this
part of the website. Therefore, you should regularly access this section of the website in order to see the
updated version of our Privacy Policy.
7. Third party content.
This site may contain links to other sites that are not under the responsibility of Clever House.

[F] CANCELLATION OF ORDERS
1. At the user's request, they can cancel their order by contacting Clever House by telephone or e-mail with
the order number, which will be accepted as long as the order has not yet been processed. Once the order has
been processed, Clever House will try to deliver it, but the User has the option of not accepting it.
1. Order number
2. TIN used to place the order and delivery address
2. By decision of Clever House
Clever House reserves the right not to process orders when it finds any inconsistency in the personal data
submi_ed or observes misconduct on the part of the buyer. Clever House reserves the right not to process any
order or refund in the event of errors in the values and/or characteristics of the products, when these are the
result of technical problems or errors beyond the control of Clever House.

[G] RETURN (RIGHT OF WITHDRAWAL)
1. The user, if he/she is a consumer, may exercise the right of withdrawal without any compensation being
required, within 14 (fourteen) days of the day on which the consumer acquires physical possession of the
goods.
The communication must be made by le_er, by returning the purchased good or by another suitable means
that can be proved within the period defined above.
The consumer must return the goods to Clever House in their proper condition of use within 14 (fourteen)
days from the date of communication of cancellation.
- To Clever House, Rua de Contumil 1118, 4200-149, Porto info@cleverhouse.pt:
- I/we hereby give notice (*) that I/we are withdrawing (*) from my/our (*) contract of sale for the following
goods/for the provision of the following service (*) - Ordered on (*)/received on (*) -
Name of consumer(s) - Address of consumer(s) - Signature of consumer(s) . (*) Delete as appropriate.
The packaging must be returned complete, as it was delivered and accompanied by all the documentation
received, namely the following documents: sales invoice and the document proving receipt of the product. The
packaging and documents must be sent free of charge to the following address:
Clever House, Rua de Contumil 1118, 4200-149, Porto, Portugal
If the user opts for other forms of return, the respective postage costs will be their responsibility.
2. Upon receipt of the return at Clever House, the user will be refunded the amount paid for the order (value
of the sales invoice). If you have used a promotional discount code, this amount will not be refunded, i.e. the
refund will only be for the amount actually paid.
3. The method of refund depends on the payment method used for the order. In the case of credit card and
PayPal payments, these are credited to the respective accounts. In all other cases, when IBAN information is
provided, as required by the bank document, the refund will be made to the bank account indicated. The
refund will be made within 14 days of receipt of the cancellation notice and receipt of the return of the goods.
4. If any of the components of the item sold are missing, or if any of them are not in excellent condition, there
will be no refund of the price or postage, and the product will be sent back to the original dispatch address.

[H] MANUFACTURING DEFECT
1. In the event of a "manufacturing defect", i.e. when equipment malfunctions are detected which, in
principle, do not fall within the scope of the respective guarantee, the user must return the equipment,
together with a copy of the invoice and the completed "Equipment Exchange/Return Request" form, within a
maximum of 30 calendar days from the date of the invoice, to the following address:
Clever House
R. de Contumil, 1118, 4200-149 Porto
If the user opts for other forms of return, the postage costs will be your responsibility.
2. In order for the product to be exchanged, you must ensure that the packaging is original and complete (box,
instruction manual, guarantee certificate, terminal and accessories) containing all the constituent components
in an excellent state of repair.
3. If any of the aforementioned elements are missing, or if any of the components are not in excellent
condition, no exchange will be made and the product will be sent back to the user.

[I] WARRANTY
1. All the equipment available in the Shop is duly certified by the competent international organizations.
2. The equipment and accessories have a warranty period defined by the manufacturer, which under legal
terms is a minimum of 3 (three) years. This period is considered to run from the date of the equipment's
invoice and can only be exercised on presentation of the warranty certificate and/or duly completed proof of
purchase (invoice).
3. Equipment that has exceeded the period defined by the manufacturer or has defects caused by abnormal
wear and tear, improper installation, inclement weather, electrical discharges, negligence or accidents,
mishandling, moisture/liquid infiltration, use of non-original accessories and technical interventions by
unauthorized personnel are considered to be out of warranty.
4. If the equipment breaks down, and if it is covered by the warranty, the user may take it and the respective
proof of purchase and/or warranty to a brand technical assistance center.
5. Accessories covered by the guarantee that break down must be sent with proof of purchase and/or
guarantee to the following address:
Clever House
Rua de Contumil, 1118, 4200-149 Porto
If the user opts for other forms of return, the respective postage costs will be their responsibility. The user
must always request the Transporter receipt proving that the order was sent.
6. If the equipment breaks down and the breakdown is not covered by the warranty, the user may take the
equipment and proof of purchase to a brand technical assistance centre.

[J] INTELLECTUAL PROPERTY
1. The Shop is a registered site and the Service provided by the site itself is the responsibility of Clever House.
2. The user recognises that the service contains confidential information and is protected by copyright and
related rights, industrial property and other applicable legislation.
3. The user acknowledges that any content appearing in the advertising, highlighting, promotion or mention of
any sponsor or advertiser is protected by the laws relating to copyright and related rights, the laws relating to
industrial property and other property protection laws, so that any use of such content may only occur under
the express authorisation of the respective owners.
4. The user undertakes to fully respect the rights referred to in the previous paragraph, namely by refraining
from carrying out any acts that may violate the law or these rights, such as the reproduction,
commercialisation, transmission or making available to the public of this content or any other unauthorised
acts that have the same content as their object.

[K] SERVICE SAFETY CONDITIONS
1. The user undertakes to comply with all applicable legal provisions, namely not to practice or encourage the
practice of illegal acts or acts that offend good customs, such as the indiscriminate sending of unsolicited
communications (spamming) in violation of the provisions of the legislation applicable to the processing of
personal data and advertising communications through automatic calling devices, and must also comply with
the rules for using the Service, under penalty of Clever House suspending or deactivating the service under the
terms set out in point 14.
2. The user expressly recognises and accepts that the IP Network is a public electronic communications
network that can be used by several users and, as such, is subject to computer overloads, and therefore Clever
House does not guarantee the provision of the service without interruptions, loss of information or delays.
3. Clever House also does not guarantee the provision of the service in situations of unforeseeable overload of
the systems on which it is based or of force majeure (situations of an extraordinary or unforeseeable nature,
external to Clever House and which cannot be controlled by it).
4. In the event of interruption of the provision of the Service for reasons of unforeseeable overload of the
systems on which it is based, Clever House undertakes to regularise its operation as soon as possible.
L] SUSPENSION AND DEACTIVATION OF THE SHOP SERVICE
1. Irrespective of any prior or subsequent notice, Clever House may, at any time and in its sole discretion,
discontinue making the service and/or part of the service available to one or all users.
2. Clever House also reserves the right to immediately suspend or terminate access to the service in the
following cases:
2.1. When the user does not comply with the conditions of use referred and others referred to in the General
Conditions;
2.2 When Clever House ceases access to the Online Shop, with prior notice of 15 days before the date of
cessation.
2.3 The suspension or termination of the service by Clever House, under the terms of the preceding
paragraphs, shall not entitle the user or third parties to any indemnity or other compensation, and Clever
House shall not be held liable or burdened in any way for any consequence resulting from the suspension,
cancellation or termination of the Service.
4. In the situations described above, Clever House will notify the user in advance so that he/she can, if he/she
wishes, safeguard the content of his/her order viewing area within 3 (three) working days of the e-mail being
sent or the information being made available on the service's main page.

[M] COMMUNICATIONS
1. Without prejudice to other forms of communication provided for in these General Conditions, notifications
made to the user relating to the service, including any amendments to these General Conditions, may be made
to the user's e-mail address, by SMS or telephone contact.
2. The user agrees to receive any communication and/or notification related to the Online Shop at the address,
contact telephone number and/or e-mail address ("e-mail") indicated in the order process.
At any time, the user may request not to receive these communications and/or notifications via the Contact
Form or via the "Do not receive the Newsle_er" option included in each Newsle_er.
[N] TECHNICAL CONFIGURATIONS
1. Without prejudice to the provisions of the following paragraph, Clever House may change the service and/or
the technical conditions for its provision, as well as the respective rules of use, and shall publicise such changes
to the user at least 15 (fideen) days in advance.
2. The current version of these General Conditions and their annexes is available on this page.
[COMMUNICATIONS
1. Whenever Clever House deems it necessary or convenient to optimise the browsing experience and/or
improve connectivity conditions, it may remotely reformulate the network sesngs.
2. Without prejudice to the provisions of the following paragraphs, and taking into account the innovative
nature of the service and the technological developments to which it may be subject, Clever House may
change the technical configurations of the service whenever this proves convenient in order to adapt it to
possible technological developments.
3. However, Clever House does not guarantee the user any upgrades or improvements to the service.
4. Some upgrades or new functionalities of the service may only be available against payment by the user and/
or subscription by the user to specific conditions of use.

[P] COMPLAINTS
1. The user may submit any contractual disputes to the arbitration and mediation mechanisms that are or will
be legally constituted, as well as complain to Clever House about acts and omissions that violate the legal
provisions applicable to the acquisition of goods.
2. The complaint must be submi_ed within a maximum of 30 (thirty) days from the date the user becomes
aware of the facts, and will be registered in Clever House's information systems, which must decide on the
complaint and notify the interested party within a maximum of 30 (thirty) days from the date of receipt.
[Q] APPLICABLE LAW
1. The Contract is governed by Portuguese law.
[R] COOKIES
1. What are cookies? "Cookies" are small sodware tags that are stored on your computer via your browser,
retaining only information related to your preferences and therefore not including your personal data.
2. What are cookies used for? Cookies are used to help determine the usefulness, interest and number of uses
of its websites, enabling faster and more efficient browsing by eliminating the need to repeatedly enter the
same information.
3. What types of cookies are there? There are two groups of cookies that can be used.
Permanent cookies are cookies that are stored at the browser level on your access devices (PC, mobile and
tablet) and are used whenever you make a new visit to one of our websites. They are generally used to direct
navigation to the user's interests, allowing us to provide a more personalized service.
Session cookies are temporary cookies that remain in your browser's cookie file until you leave the website.
The information obtained by these cookies is used to analyze web traffic pa_erns, allowing us to identify
problems and provide a be_er browsing experience.
4. Purpose of cookies.
4.1 Strictly necessary cookies – They allow you to browse the website and use its applications, as well as access
secure areas of the website. Without these cookies, the services you have requested cannot be provided.
4.2 Analytical cookies – They are used anonymously for the purposes of creating and analyzing statistics, in
order to improve the functioning of the website.
4.3 Functionality cookies – They store the user's preferences regarding the use of the website, so that it is not
necessary to reconfigure the website each time they visit it.
4.4 Third-party cookies – Measure the success of applications and the effectiveness of third-party advertising.
They can also be used to customize a widget with user data.
4.5 Advertising cookies – They direct advertising according to the interests of each user, in order to direct
advertising campaigns taking into account users' tastes, and, in addition, they limit the number of times you
see the advertisement, helping to measure the effectiveness of advertising and the success of website
organization.
5. What does not authorize the use of cookies mean?
If you prefer not to allow cookies, you can disable cookies in the browser you use, but you should bear in mind
that this may prevent some web pages from being displayed correctly.
6. How to manage cookies?
All browsers allow the user to accept, refuse or delete cookies by selecting the browser's advanced sesngs.
You can configure cookies in the “options” or “preferences” menu. Please note, however, that disabling cookies
may prevent some web services from functioning correctly, which may partially or completely affect your
navigation on the website.